Tag Archive | customerservice

A heart warming tale of wonderful customer service

Just wanted to share a good experience I had recently with Penguin books. I bought a copy of The Man in the High Castle a few months ago, but didn’t get around to reading it until last week. When I’d nearly finished it, I realised that there was a pretty serious printers error: the last […]

CILIP Umbrella: Professional Education in the 21st Century

My final session of the day was a panel discussion on “Professional Education in the 21st Century”. As a current LIS student, I was looking forward to hearing what the panellists thought we should be studying, and how this compared with my experience at City. The four panellists were all LIS employers, from four different […]

CILIP Umbrella: Day One – morning

Another week, another conference… Tuesday and Wednesday this week were spent at the CILIP Umbrella conference in Hatfield. I’d been looking forward to this one: not having been to many CILIP events, I was interested to see what they had to offer. The conference programme looked very broad (although being CILIP there was a heavy […]

CILIP New Professionals Conference: Part One

I spent Monday at the New Professionals Conference, organised by the Career Development Group and Diversity Group of CILIP. It was a fantastic day – all the speakers had some really interesting things to say about the profession, and it was great to hear perspectives of others who are at the beginning of their careers. […]